FAQ

Frequently Asked Questions 

Q: How does this process work? Can I pick up my items or have them delivered?

A: At the moment, we are offering delivery for events within 25 miles of Atlanta, GA for a flat rate of $50. If your event is out of town but you would like to rent from us, we can accommodate a local pickup option in Sandy Springs. You can start by browsing our online inventory of hundreds of items available for rent. When you come across a few things you'd like, select "Add to Cart", choose between "Delivery" and pay the delivery fee, or "Local Pickup" and we will reach out to coordinate the best time to meet up!

 

Q: What types of events are these rental items for?

A: The sky is the limit! Whether you want to throw a bridal shower, baby shower, birthday party, or even a wedding, you're sure to find some items that suit both your vision and your wallet.  

 

Q: How long can I keep the item?

A: We offer dynamic pricing based on rental length. Currently, we offer 3, 5, and 7 day rentals for both delivery and local pickup options. 
For Delivery: After your rental period has expired, we will pick up the items from the same address where the items were given to you.
For Local Pickup: Please be sure to bring the items back to us before your rental period expires. Failure to do so may result in an additional charge. For every day that the return is late, an additional 30% of your total rental price will be charged. If you'd like to extend your rental, please reach out to us!  

 

Q: What makes Borrowed Event different?

A: Unlike traditional rental companies, we offer flexible rental periods. This allows you to have more flexibility in delivery/pickup days. Need to take the items to an out of town event? That is no problem with our Local Pickup option! Unlike other rental companies, no setup or breakdown fees required. 

 

Q: Do I need to clean the items after I am finished using them?

A: For serveware such as plates, bowls, and glasses, we ask that you please rinse the items of any food/beverage waste. We will deep clean before it is rented out again! For items such as linens and decor, no cleaning is necessary. We will clean and disinfect all items after they are returned to us.

 

Q: I have some items from a previous event that I don't use anymore. Can I sell them to you?

A: Yes! We are always looking for new items to add to our collection for others to enjoy. Have something you think others would love? Please reach out to us via the online form on the "Sell Us Your Items!" tab, and we will be in touch!

 

Q: Do you have a minimum rental amount?

A: No! You may rent as many or as little items as you need. We understand that each customer may have different needs for their event. If you would like some assistance in choosing the perfect items, feel free to reach out to us. We're here to help!  

 

Q: Oops! I broke it...

A: We understand, accidents happen. If the item is beyond repair and needs to be re-ordered for our inventory, you will be responsible for the full replacement cost, which varies for each item.

 

Q: I want to rent from you, but I can't find the item I need

A: No worries! If you have a Pinterest-worthy vision but don't see an item you need, just reach out to us. We would love to help you create the event of your dreams, so we will do our best to source products that match your vision.  

 

Q: Can you ship me the items?

A: At this time, we are offering only delivery and local pickup. However, shipping options are in the works!

 

Q: What forms of payment do you accept?

A: We accept all major credit cards.